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An introduction into the concepts of customer relations management for water services institutions
Date Published:01/03/2004
Document Type:Research Report
Document Subjects:Drinking water - Water treatment, Drinking water - Water supply, Sanitation - On site sanitation, Sanitation - Waterborne sanitation
Document Keywords:Education, Municipality, Society
Document Format:Report
Document File Type:pdf
Research Report Type:Technical
WRC Report No:TT227/04
ISBN No:1-77005-147-3
Authors:Naidoo J; Mosdel T
Project No:K5/1207
Originator:Global Water Research Coalition (GWRC)
Organizations:Umgeni Water
Document Size:784 KB
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