 | An introduction into the concepts of customer relations management for water services institutions |
| Date Published: | 01/03/2004 |
| Document Type: | Research Report |
| Document Subjects: | Drinking water - Water treatment, Drinking water - Water supply, Sanitation - On site sanitation, Sanitation - Waterborne sanitation |
| Document Keywords: | Education, Municipality, Society |
| Document Format: | Report |
| Document File Type: | pdf |
| Research Report Type: | Technical |
| WRC Report No: | TT227/04 |
| ISBN No: | 1-77005-147-3 |
| Authors: | Naidoo J; Mosdel T |
| Project No: | K5/1207 |
| Originator: | Global Water Research Coalition (GWRC) |
| Organizations: | Umgeni Water |
| Document Size: | 784 KB |
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